FAQ

What are your products made from?

All our wood pieces are crafted from solid American black walnut. No veneers, no particle board. Each piece has unique grain patterns.

How long does shipping take?

We dispatch within 1-2 business days. UK delivery is typically 3-5 business days. International shipping is available.

What is your returns policy?

We offer a 30-day returns policy, no questions asked. Products must be in their original condition. See our Shipping & Returns page for full details.

Do you offer a guarantee?

Yes, all Oakstead products come with a 2-year quality guarantee. If anything goes wrong due to a manufacturing defect, we will replace it.

Will my phone fit the stand with a case on?

Yes. The groove is designed to accommodate most phone cases, including thicker protective ones.

How do I care for walnut products?

Wipe with a dry cloth for everyday cleaning. Apply wood oil once every few months to keep the finish looking its best. Avoid prolonged exposure to direct sunlight or moisture.